Position Summary: The Medical Case Manager (MCM) coordinates the care of individuals living with HIV/AIDS. The MCM provides a range of client-centered services to link clients with health care, psychosocial, substance use, and other community services. The MCM coordinates and follows-up with the client regarding medical treatment to ensure timely delivery of services, coordinated and continuity of care. The MCM goal with each client is to obtain viral suppression through a multi-team approach.

Note: The information in this position description indicated the general nature and level of work performed by employees within this classification. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Essential Duties and Responsibilities

• Arrange supportive services for clients, including assisting with completion of insurance applications, affordable/safe housing locating, food and transportation assistance/referrals.
• Follow-up with ALL referrals given to ensure that access to services has occurred.
• Initial assessment of service needs.
• Development of comprehensive, individualized, client centered service plan.
• Coordination of services required to implement plan.
• Client monitoring to assess the efficacy of the plan on a minimum of a monthly basis.
• Conduct assessments and re-assessments as mandated by funding contracts.
• Adhere to funding contract's needs.
• Work collaboratively with medical, mental health, substance abuse and community service providers as well as any other member of the client treatment team.
• Input accurate and complete documentation of activities through case notes, assessments, and other forms provided by agency.
• Advocate for appropriate services for clients based on needs and assessments.
• Foster client independence through education, supportive services, and other methods of empowerment and efficacy building.
• Conduct visits with clients in various settings, including in the community, client's home and attending client appointments.
• Develop relationships in the community to gain access to People Living With HIV (PLWH) and high risk negatives;
• Conduct presentations and trainings to staff, clients, and community members in various settings.
• Attend professional conferences, summits, meetings and trainings.
• Participate in ALL agency ran events;
• Identify and participate in outreach events.
• Participate in regular agency meetings.
• ALL DUTIES AS ASSIGNED

Qualifications

• Ability to work effectively with humans of diverse gender identities, races, ethnicities, ages, sexual orientations, and drug use patterns, in a multicultural environment. This is a critical component to the agency and the work that is done in the community.
• Willingness to work non-traditional hours (nights and weekends).
• Must be able to work independently as well as in a team environment.
• Must demonstrate sound judgment, initiative, and discretionary abilities.
• HIV/HCV testing and Case Management certification obtained within 6 months of hire.
• Must possess reliable transportation, a valid Michigan driver's license and maintain the minimum Michigan vehicle insurance requirements.

Critical Qualities

• Confidentiality- capable of maintaining the highest degree of confidentiality concerning clients and organizational information.
• Person-Centered- capable of working with individuals to identify needs and priorities and facilitate any positive change as a client defines that for themselves.
• Motivated- capable of taking the initiative and following a project through to completion.
• Organized- capable of prioritizing needs, goals and objectives. Capable of maintaining all required information to achieve goals and priorities.
• Problem Solver- capable of thinking on the spot to resolve problem situations as they arise. Able to assess relevant information, identify a range of options, and make recommendations for resolution of problem situations.

Salary - This position starts at $36,000 with an increase to $38,000 after successful completion of the probationary period